Real emergency case study: Park North storm damage, same-day response, make-safe + permanent repair, £350.
A January storm displaced a row of eight concrete tiles on a 1960s semi in Park North, exposing the felt underlay and allowing wind-driven rain into the loft space.
The homeowner called at 7:15am after discovering water dripping through the spare bedroom ceiling overnight. She had placed buckets under the drips and turned off the upstairs lighting circuit as a precaution.
Our crew arrived at 8:40am — 85 minutes after the call. The displaced tiles were on the rear slope facing north-east, where the storm wind had caught them from the exposed farmland beyond the estate boundary. Six tiles were in the garden, two were cracked on the roof slope. The felt underneath was intact — old and deteriorated but still providing a secondary barrier.
We tarped the exposed area using a heavy-duty tarpaulin secured with mechanical fixings and ballast bags. This took 45 minutes and made the property fully weathertight. We photographed all damage for the homeowner's insurance claim documentation.
We returned three days later with matching Marley Ludlow tiles — the standard profile on this estate. The eight displaced tiles were replaced with new tiles fixed on stainless steel nails. We also checked and re-fixed the ten tiles surrounding the affected area, as several showed looseness from the same underlying nail corrosion that allowed the original tiles to be displaced.
Emergency make-safe visit: £150. Permanent repair with 18 tiles checked or replaced: £200. Total: £350. The homeowner claimed successfully on her buildings insurance with the documentation we provided. The excess was £150, so her net cost was £150.
Property protected within 2 hours of the call. Permanent repair completed within the week. Internal ceiling damage was limited to a single damp patch that dried naturally — no replastering needed because the response was fast enough to prevent extended water exposure. The homeowner was also advised that the underlying nail sickness affecting the wider roof would need addressing within 2-3 years.
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The initial call establishes what has happened, how urgent it is, and when we can attend. For emergencies, we triage by severity — active water near electrics takes priority. We give an honest estimate of response time and keep you updated. No call-out fee applies.
Our crew arrived at 8:40am — 85 minutes after the call. The displaced tiles were on the rear slope facing north-east, where the storm wind had caught them from the exposed farmland beyond the estate boundary. Six tiles were in the garden, two were cracked on the roof slope. The felt underneath was i
We tarped the exposed area using a heavy-duty tarpaulin secured with mechanical fixings and ballast bags. This took 45 minutes and made the property fully weathertight. We photographed all damage for the homeowner's insurance claim documentation.
We returned three days later with matching Marley Ludlow tiles — the standard profile on this estate. The eight displaced tiles were replaced with new tiles fixed on stainless steel nails. We also checked and re-fixed the ten tiles surrounding the affected area, as several showed looseness from the
Emergency make-safe visit: £150. Permanent repair with 18 tiles checked or replaced: £200. Total: £350. The homeowner claimed successfully on her buildings insurance with the documentation we provided. The excess was £150, so her net cost was £150.
Property protected within 2 hours of the call. Permanent repair completed within the week. Internal ceiling damage was limited to a single damp patch that dried naturally — no replastering needed because the response was fast enough to prevent extended water exposure. The homeowner was also advised
Nothing. Quotes are always free, written and itemised with no obligation. We never charge a call-out fee — the survey, diagnosis and written specification cost you nothing regardless of whether you proceed. For formal condition reports, the inspection fee (£120–£250) is credited against any work booked. We survey, photograph, explain and quote in writing. If you decide not to proceed, there is no charge.
Nothing. Quotes are always free, written and itemised with no obligation. We never charge a call-out fee — the survey, diagnosis and written specification cost you nothing regardless of whether you proceed. For formal condition reports, the inspection fee (£120–£250) is credited against any work booked. We survey, photograph, explain and quote in writing. If you decide not to proceed, there is no charge.
Every roofing job is different. The property type, the housing era, the specific failure pattern, the exposure conditions and the homeowner's priorities all affect the specification and the cost. That is why we provide free, no-obligation surveys and detailed written quotes for every job. A case study like this one shows our process in action — the diagnosis, the specification decision-making, the execution and the result. If you recognise a similar problem on your own property, call 0179 329 7084 for a free assessment. We will tell you honestly what your roof needs, what it will cost, and how long it will take. No pressure, no salespeople, just straightforward advice from the people who will actually do the work.
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Swindon's roofing market is served by a mix of national lead generation platforms, regional roofing companies and local sole traders. The national platforms route your enquiry to whoever pays them the most — you have no control over who turns up and no relationship with the company. Regional companies may send different teams for different jobs with variable quality. A genuine local roofer with their own team, their own reputation and their own guarantee on every job provides the consistency and accountability that matters when the work is on your home. We have been that local roofer for Swindon since 2003 and intend to be here for the next twenty years. Call 0179 329 7084 and talk to the people who will actually be on your roof.
We cover every postcode and neighbourhood across Swindon and a 15-mile radius. From the 1840s Railway Village to the 2020s Wichelstowe development, from hilltop Highworth to floodplain Cricklade, from the wind-exposed western estates at Shaw and Toothill to the sheltered inner suburbs at Covingham and Eldene. We carry the twelve most common tile profiles on every van, maintain relationships with specialist suppliers for reclaimed Welsh slate, Cotswold limestone tiles and traditional materials, and switch between modern specifications and period-appropriate techniques daily. Whether your property needs a single tile replacement, a full re-roof, a flat roof conversion, or specialist chimney work, we have the expertise, the materials and the local knowledge to do the job right first time.
Twenty years of continuous service to Swindon homeowners means something. It means we have fixed roofs on every type of property in every neighbourhood. It means we have seen every roofing problem this town can produce — from the nail sickness crisis on the post-war estates to the listed building conservation work in Old Town and the Railway Village. It means we know which materials last in Swindon's exposed conditions and which fail prematurely. It means we have relationships with suppliers who can source reclaimed Welsh slate, period clay tiles and specialist materials within days. It means we have a reputation built entirely on doing good work at fair prices — no advertising, no cold calling, just honest workmanship that speaks for itself. And it means we will still be here next year, and the year after, and for the full ten years of your guarantee. That is the difference between a local roofer and a name you found on a lead generation website. Call 0179 329 7084 and experience the difference.
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