What to do when your roof is leaking or damaged.
If your Swindon roof is actively leaking, tiles are missing, or you can see structural damage, follow these steps to minimise damage while we get to you.
Move furniture, electronics and valuables away from the leak area. Place buckets, washing-up bowls or any containers under active drips. Lay towels or old sheets on the floor to catch splashing. If water is pooling on a ceiling, place a container underneath and carefully pierce the lowest point of the bulge with a screwdriver to drain it — a controlled drain prevents the ceiling collapsing under the water weight.
If water is near light fittings, switches or sockets, turn off the circuit at the fuse board. Water and electricity are a dangerous combination. Don't touch any wet electrical fittings. If in doubt, turn off the mains and call an electrician after the leak is contained.
Roofs are dangerous at the best of times. A damaged roof in wet or windy conditions is extremely dangerous. Don't attempt to tarp it yourself, replace tiles, or investigate the damage from the roof. That's what we're trained and equipped to do — call 0179 329 7084 and let us handle it safely.
Call 0179 329 7084 — 24/7, including weekends and bank holidays. We aim to reach Swindon emergencies within 1–2 hours. Tell us what's happening (active leak, missing tiles, structural damage), your address, and your phone number. We'll be with you as fast as safely possible.
If it's safe to do so, photograph the internal damage — ceiling staining, water entry points, any visible roof damage from the ground. This helps with insurance claims. Don't worry about getting up-close photos of the roof — we photograph everything from the roof when we arrive.
We assess the damage, explain what's happened, and make your property safe. This might mean tarping an exposed area, temporarily sealing a leak, replacing displaced tiles from stock on our van, or shoring up a damaged structure. We then survey the full extent of the damage and provide a quote for permanent repair — which we can usually complete within days.
Once your property is safe, contact your buildings insurer to open a claim if the damage was caused by a storm. We provide photographs and reports to support your claim. We schedule the permanent repair at a time that suits you — usually within a week of the emergency. Your property stays protected from the moment we arrive.
0179 329 7084 — available 24/7, 365 days a year. No call-out fee. Swindon and 15-mile radius.
Call 0179 329 7084 for a free, no-obligation consultation.
0179 329 7084"Called with a question about our roof. They explained everything clearly, did not try to sell us work we did not need, and gave genuinely useful advice. Refreshingly honest."
"Free survey was thorough and informative. Photographs of everything, clear explanation of what needed doing. No pressure. Professional throughout."
"From the first phone call to the finished job, professional, punctual, clean and fairly priced. Highly recommend."
Call 0179 329 7084 and describe the situation. For emergencies: we triage and dispatch immediately. For planned work: we arrange a free survey at your convenience. We assess, diagnose and provide a written quote — then you decide whether to proceed with no pressure and no obligation.
Ponding indicates inadequate falls. BS 6229:2018 specifies a minimum finished fall of 1:40 for all flat roofs. Standing water accelerates membrane degradation and is the primary cause of premature failure. When we replace a flat roof, we build correct falls with tapered firring strips — eliminating ponding permanently.
No. We never charge a call-out fee for any standard survey, quote or assessment. You only pay if you choose to proceed with the work. Emergency attendance is charged (£150–£300 for make-safe) but this is quoted before we attend, not a hidden fee.
Only from ground level or from inside the loft — never climb onto a wet or damaged roof. A weighted tarpaulin secured with sandbags (not nails) provides temporary protection until a professional attends. For active leaks, call 0179 329 7084 for same-day make-safe.
For storm damage claims, your insurer needs: the date and time of the incident, photographs of all damage (internal and external), a written report from a roofer describing cause and extent, an itemised repair quote, and confirmation whether the damage is storm-related or pre-existing wear. We provide all of this documentation as standard. See our insurance guide.
Timeline depends on job size. Minor repairs: 1-3 hours same visit. Re-roofs: 3-5 days for a semi. Flat roofs: 2-3 days. We confirm dates one week before and again the day before. We never leave a roof exposed overnight.
Call 0179 329 7084 — we answer 24 hours a day, 7 days a week, 365 days a year for genuine roofing emergencies including storm damage, active leaks and structural concerns. We triage by severity and dispatch the nearest available crew. Typical attendance time: 1-2 hours from your call.
Swindon's exposed plateau position at 120m creates roofing conditions distinct from sheltered valley towns. Wind loading is higher, temperature swings are wider, and freeze-thaw cycling is more frequent. This means roofs here work harder and fail sooner than in more protected locations. Understanding your specific situation — the age of your roof, the materials used, and the exposure conditions of your property — is essential for making the right maintenance and investment decisions.
We offer free roof surveys and consultations across Swindon and a 15-mile radius. We inspect from the roof, photograph everything, and explain what we find without pressure or obligation. Whether you need immediate work or are planning ahead, an honest professional assessment helps you make informed decisions. Call 0179 329 7084 to book your free inspection.
We are NFRC registered, carry £5m public liability insurance, and have been serving Swindon and surrounding Wiltshire since 2003. Every job carries our written 10-year workmanship guarantee. We do not subcontract and we do not use commission-based salespeople. When you call 0179 329 7084, you speak to the people who will do the work.
Swindon is one of the fastest-growing towns in England, with housing stock spanning from the 1840s Railway Village to the 2020s Wichelstowe development. Each era brings its own roofing challenges. The exposed Wiltshire plateau at 120m creates wind loading, thermal cycling and weather exposure that roofs in sheltered valley towns simply do not face. This is why generic roofing advice often does not apply here — Swindon conditions require Swindon-specific knowledge and specifications.
We are NFRC registered, which means we meet recognised industry standards for quality, safety and workmanship. We carry five million pounds of public liability insurance. Every job carries our written 10-year workmanship guarantee. We do not subcontract and we do not use commission-based salespeople. Our team handles every job from the initial survey through to completion and sign-off. We have been serving Swindon and surrounding Wiltshire since 2003.
Swindon sits on an exposed chalk and clay plateau at approximately 120 metres above sea level. This is significantly higher than the sheltered valley towns surrounding it — Chippenham, Calne, Devizes and Marlborough all sit lower with more protection from terrain. The exposed position creates three specific challenges for roofs: higher wind loading that displaces ridge tiles and stresses fixings, wider daily temperature swings that fatigue lead flashings and crack flat roof membranes through thermal cycling, and more frequent freeze-thaw cycles in winter that degrade mortar pointing and accelerate nail corrosion. Understanding these local conditions is essential for making the right decisions about your roof — whether that is choosing materials, timing maintenance, or deciding between repair and replacement.
If you have questions about any topic covered in this guide, call 0179 329 7084 for a free consultation. We can discuss your specific situation, inspect your roof at no charge, and give you honest advice tailored to your property, your roof type and your budget. We do not employ salespeople and we do not pressure anyone into work they do not need. Our business is built on honest advice and quality workmanship — the kind of service that generates referrals and repeat customers, not complaints. Twenty years of serving Swindon homeowners has taught us that the best customer is an informed customer.
From £150, no call-out fee.
More →Full re-roofs, 10yr guarantee.
More →GRP/EPDM, 25yr guarantees.
More →Same-day 24/7 response.
Call Now →Cleaning, repairs, replacement.
More →Repointing, flashings, stacks.
More →Biocide, 3-5yr protection.
More →uPVC roofline, ventilation.
More →Fitted to your roof.
More →Code 4 flashings, valleys.
More →Repair, matching, re-roofing.
More →Surveys from £120, fee credited.
More →Last updated: August 2026
No call-out fees. No obligation. Local Swindon roofers you can trust.
0179 329 7084